| Feature | Twilio | Dialpad |
|---|---|---|
| Company Name | Twilio | Dialpad |
| Industry | Communication Technology | Communication Technology |
| Website | https://www.twilio.com/en-us/pricing/ | https://www.dialpad.com/pricing |
| Key Features |
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| Pricing |
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| Our Take (YacDaddy) | #1 best platform for phone numbers. Connects to almost anything. It is difficult to navigate at first, but A2P 10DLC approval takes much faster than with other companies. Not beginner-friendly as it’s developer-oriented. We can integrate with Twilio to turn call recordings into automatic FAQ content on your website for SEO. We can also send review requests and customer photos in the YacDaddy app with your existing local Twilio phone numbers for better response rates. | Easy to integrate with and high quality. One of the best phone and SMS systems we recommend. YacDaddy can send SMS through your Dialpad phones to send review requests and customer photos directly through the YacDaddy app with your existing local phone numbers. We can track calls to report revenue sources and use call transcriptions to publish content about your frequently asked questions. |
Understanding the Basics: Twilio and Dialpad
Twilio and Dialpad are two popular tools that help businesses talk to customers. Think of them as smart phone systems that use new technology to do more than just make calls. They let you send messages, have video chats, and even keep track of customer information. Both companies allow you to use your phone numbers in creative ways and provide lots of extra features that help businesses stay organized.
Twilio is more for developers—people who are good at writing code and building custom tools. On the other hand, Dialpad is more ready-to-go. It’s great for teams who want something that works out of the box. Twilio gives you tons of ways to customize services using APIs. Dialpad is built to be used by regular employees through its desktop and mobile apps, with lots of features already built-in. If you’re thinking about which one is better, it really depends on what your team needs and how tech-savvy you are.
Calling Features: Voice and Video
When it comes to talking to someone, either through a voice call or a video chat, both Twilio and Dialpad do a great job. Twilio gives developers tools to build calling features directly into apps. You can set up phone calls, record them, write out the conversations, and even set up phone trees (like when you press 1 for sales). This gives you a lot of freedom to build exactly what you need.
Dialpad gives you calling and video features that are already ready to use. You can get started quickly with HD voice quality, voicemail, and call transfers without coding anything. Dialpad also offers voice recognition, which means it can automatically type out what people say during a call. This feature helps with note-taking and lets teams go back and see what a customer said. These features are helpful for small businesses as well as big companies who take a lot of calls every day.
Text Messaging and Team Chat
Text messages aren’t just for friends and family—they’re great for businesses, too. Twilio lets businesses send and receive text messages from customers automatically. You can connect Twilio to your website or app so people get updates, reminders, or special deals through SMS. Businesses can even send pictures and track whether the person received the message.
Dialpad also has messaging features, but they focus more on helping teams inside the company stay connected. With Dialpad, employees can chat back and forth, share messages in groups, and even send messages to customers. If you want real-time communication with your team while also providing fast replies to customers, Dialpad is a solid choice.
Using Artificial Intelligence (AI) to Save Time
Both Twilio and Dialpad use artificial intelligence (AI), but it’s used in different ways. Dialpad comes with built-in AI features like call summaries, highlights, and action items. This means that after a call, Dialpad can tell you what was talked about and remind you of follow-up tasks. This can save a ton of time and reduce mistakes, especially after long calls.
Twilio gives developers tools to build AI features their own way. If you have a tech team, you can build voice systems that recognize speech and respond using Twilio. This is great if your business wants more control, or if you’re trying to build something unique, like an automated customer service bot. It takes more work than Dialpad, but gives you the power to build almost anything.
Global Reach and Phone Numbers
One area where Twilio really shines is with phone numbers. They make it easy to get phone numbers in different countries and keep using them—even if you change software providers. This is super helpful if you’re running a business with customers in different parts of the globe. With Twilio, you can also keep your number if you switch to another platform. That’s a big deal, especially if your customers already know your number and depend on it.
Dialpad also offers international numbers and calling, but their tools focus more on local businesses and team communication. They do a great job supporting U.S.-based and Canadian companies, and they have features specifically aimed at making calls more professional, like caller ID, voicemail transcription, and easy call forwarding.
Email, Chat, and Other Features
Twilio is more than just phones and text messages. It also lets you send emails using a service called SendGrid. This can help you send newsletters, alerts, or updates. You can even track who opens your email or clicks on a link. Twilio also lets you build chat systems into your apps or websites. This means your customers can talk to you while they’re on your site without picking up the phone.
Dialpad doesn’t offer email features like Twilio,
