| Feature | Thryv | ServiceMonster |
|---|---|---|
| Company Overview | Thryv is a comprehensive business management software designed to support small businesses in enhancing marketing, customer relationship management (CRM), and operational efficiency. | ServiceMonster is a CRM designed for service businesses, providing features tailored to enhance customer relationship management, scheduling, and operational efficiency. |
| Target Industries | Home Services (Roofers, HVAC, Plumbers, Landscapers), Health & Wellness (Medical Practices, Dental Practices, Fitness Studios), Pet Services, Auto Services, Legal, and Insurance Services. | Specifically tailored for window cleaning, pressure washing, and carpet cleaning businesses. |
| Customer Relationship Management (CRM) | Centralized CRM system for managing customer interactions and relationships. | Comprehensive customer database with communications tracking and follow-up scheduling. |
| Scheduling & Appointments | Online scheduling and appointment management to streamline booking processes. | Drag-and-drop scheduling calendar with automated dispatching and job assignments. |
| Invoicing & Payments | Estimates and invoices, ThryvPay for secure payment processing, and payment reminders. | Customizable invoices, online payment processing, payment reminders, and sales tax management. |
| Marketing Tools | Enhanced Local Listings, Reputation Management, Website Builder, Social Media Management, Email Marketing. | Email and SMS marketing campaigns, promotions and discount codes, customer feedback monitoring. |
| Communication Tools | Centralized Inbox, TeamChat, Phone & Video Calls, WebChat for efficient communication. | Integrated communication platform via mobile app for customer management on-the-go. |
| Reporting & Analytics | Reporting Center for tracking business performance metrics and insights. | Business performance reports, customer insights, and employee performance tracking. |
| Mobile Access | Mobile app access to manage business operations remotely. | Mobile app for on-the-go access, job updates, and customer management via mobile devices. |
| Integrations | Marketplace for exploring additional integrations and tools; AI for Small Business. | Integration with third-party applications and API access for custom solutions. |
| Support & Resources | Unlimited onboarding support, dedicated representatives, FAQs, blogs, webinars, and small business guides. | User training, personalized onboarding assistance, email and chat support, help center with resources. |
| Pricing Structure | Plans start at $228 per month with promotional discounts; free trial available. | Pricing details are not publicly disclosed; contact for a quote. |
| YacDaddy Integration | YacDaddy can post content from the YacDaddy app to the Thryv website automatically. However, Thryv does not have an API to prefill data in the YacDaddy app. | YacDaddy integrates with ServiceMonster by importing new jobs to prefill project information in the YacDaddy app. It also syncs new leads and tracks calls to report revenue sources. |
Introduction to Thryv and ServiceMonster
Thryv and ServiceMonster are two popular CRM (Customer Relationship Management) software platforms made to help service-based businesses stay organized, communicate with customers, and grow their companies. While they both serve similar goals, they go about it in different ways. Knowing the difference between these two tools is important to find the right fit for your specific business needs.
CRMs are like digital assistants. They help you remember customer information, keep track of jobs, send reminders, handle payments, and even help with marketing. Both Thryv and ServiceMonster are known by many small business owners, especially in home services like cleaning, HVAC, landscaping, and roofing. Let’s take a closer look at each of them to understand how they work and which one may be right for you.
What Is Thryv?
Thryv is built to help small business owners keep everything in one place. It’s like a big toolbox where you can manage appointments, send out invoices, get paid, post on social media, and talk to your team—all from one dashboard. One of the things Thryv really focuses on is helping businesses get noticed online. It does this through local listings, review requests, and a simple website builder.
Another thing Thryv helps with is keeping your customer conversations in one inbox. Whether someone emails, texts, or messages through social media, you can answer them all without switching screens. Thryv also has phone and video call options, which is handy when you need to speak with someone quickly. For business owners who want help getting started, Thryv offers step-by-step onboarding and even assigns a helper to walk you through the setup.
There’s also a mobile app so you can work on-the-go. Add jobs, talk to customers, or view your calendar while you’re on-site or away from the office. Thryv even includes AI tools, which give you tips to help your business run more smoothly.
What Is ServiceMonster?
ServiceMonster is built more for cleaning companies and service professionals who work in fields like carpet cleaning, pressure washing, or window cleaning. It focuses on job scheduling, team dispatching, customer relationships, and making invoicing easy. It also lets you send follow-ups so no leads go cold.
With ServiceMonster, the calendar is drag-and-drop, making it easy to assign team members to jobs. There’s a mobile app too, so techs can check in from the field, view job info, and even update a job’s status right from their phone. This means less calling back and forth between the office and the crew.
While ServiceMonster also helps you market your services, it uses tools like email and text marketing. You can remind past customers to book again or send a quick discount out to your list. The system also connects with many other apps and offers API access for developers who want to customize how the software works.
Marketing Features Comparison
Thryv pushes hard on the marketing side of things. It helps you get found on search engines, ask for reviews automatically, and post updates to social media. It even tracks how your offline ads—like flyers or local ads—are doing, so you can see what’s bringing in customers.
ServiceMonster, on the other hand, focuses more on helping you follow up with customers you’ve already worked with. Their marketing features are built around email campaigns, text messages, and generating repeat business. For someone in the cleaning industry who relies on returning clients, this is a big benefit.
Both software options offer tools to boost your online reputation. That means they remind happy customers to leave you good reviews and help you reply to comments so you look active and professional online.
Job Scheduling and Dispatching
Scheduling is an important part of any service business. If your appointments get messed up or your team can’t find a job on their schedule, you could lose business.
Thryv helps companies schedule time with customers through an online booking tool. Customers can pick a time that works for them, and the system will send them reminders. This can help cut down on no-shows. It’s good for businesses where customers choose the appointment time, like hair salons or dental offices.
ServiceMonster also offers scheduling, but it’s a bit more focused on service teams that send workers out to job sites. The calendar is simple to use with dragging and dropping features. You can assign jobs to different employees, and they can view their schedule in real time on their phones. This kind of setup is great for cleaning crews, painters, or inspection teams.
Payment and Invoicing Tools
Both platforms have ways for you to create quotes, send invoices, and collect payments. With Thryv, you can use ThryvPay, which is made directly
