Thryv vs Jobber: A Comprehensive CRM Comparison for Small Businesses
Both Thryv and Jobber are prominent CRM platforms designed to streamline operations, enhance customer relationships, and boost efficiency for small businesses. Whether you’re aiming to improve scheduling, invoicing, or marketing, both platforms offer robust solutions. So, how do you decide which one is right for your business? This article delves into the core differences between Thryv and Jobber to help you make an informed decision.
Thryv vs Jobber at a Glance
Thryv and Jobber both offer comprehensive solutions for small businesses, but they cater to slightly different needs and industries. Thryv is known for its all-in-one platform focusing on marketing automation, customer communication, and online presence. On the other hand, Jobber excels in providing field service management tools, especially for home service businesses.
Core Features of Thryv
- Centralized CRM system
- Scheduling and Appointments management
- Enhanced Local Listings and Reputation Management
- Automated Invoicing and Payments with ThryvPay
- Social Media and Marketing Automation
Core Features of Jobber
- Job Scheduling and Dispatching
- Client Management
- Invoicing and Mobile Payments
- Field Service Management Tools
- Quoting and Expense Tracking
Feature Comparison
Industry Focus
Thryv caters to a wide range of industries including home services, health and wellness, legal, and more. Its versatility makes it suitable for businesses that require robust marketing tools alongside CRM capabilities.
Jobber is tailored more towards home service businesses like HVAC, plumbing, landscaping, and similar fields. It offers features that support field technicians and on-site job management.
Scheduling and Appointments
- Thryv: Offers online scheduling, appointment reminders, and calendar sync to manage bookings efficiently.
- Jobber: Provides drag-and-drop scheduling, real-time dispatching, and GPS tracking to optimize field operations.
Invoicing and Payments
- Thryv: Facilitates estimates, invoicing, and secure payment processing through ThryvPay.
- Jobber: Enables invoice creation, expense tracking, and accepts mobile payments with competitive credit card rates as low as 2.59%.
Reporting and Analytics
Thryv offers a robust Reporting Center for tracking business performance metrics, including customer interactions, marketing effectiveness, and financial transactions. With AI-driven insights, businesses can make data-informed decisions.
Jobber provides advanced reporting features, particularly in its higher-tier plans. Users can track technician performance, job costing, and key performance indicators relevant to field services.
Marketing Tools
Thryv Excels in Marketing Automation
Thryv stands out with its comprehensive marketing suite. It includes enhanced local listings, reputation management to monitor and respond to reviews, and social media management to maintain a consistent online presence.
Jobber’s Marketing Features
Jobber offers basic marketing functionalities like email and postcard marketing campaigns. However, these features are add-ons and might incur additional costs.
User Experience and Onboarding
Thryv Provides Personalized Support
Thryv offers unlimited onboarding support and assigns dedicated representatives to clients. This hands-on approach ensures businesses can maximize the software’s potential from the get-go.
Jobber Offers Extensive Resources
Jobber provides a wealth of resources, including a knowledge base, webinars, and an in-app chat for support. Their Pro community membership offers additional support and networking opportunities.
Customization and Integrations
Thryv’s Integrations
Thryv integrates with several platforms and offers a marketplace to explore additional tools. It also uses Duda for website builds, which has a compatible API for integration but is not as platform-agnostic as WordPress.
Jobber’s Customizations and Add-ons
Jobber allows for customization through features like custom checklists, fields, and offers an open API for data integration in its MAX plan. It also integrates with QuickBooks and provides additional tools via Zapier.
Thryv vs Jobber Pricing
Thryv Pricing
- Plans start at $228 per month with promotional discounts available.
- Includes all core features in the base price.
- Offers a free trial to evaluate the software without commitments.
Jobber Pricing
- Basic Plan: $79/month (or $59/month billed annually) for 1 user.
- Essentials Plan: $189/month (or $149/month billed annually) for 1-5 users.
- MAX Plan: Custom pricing for 1-100+ users. Contact Jobber for details.
- Add-ons and additional features may incur extra costs.
- A 14-day free trial is available with no credit card required.
Overall Value
While Thryv’s starting price is higher, it includes a wide range of features without the need for additional add-ons. Jobber’s pricing is tiered, and some features require extra payment, which can increase the total cost.
Which is Best for You?
The choice between Thryv and Jobber largely depends on your business needs:
- If you’re a small business seeking an all-in-one platform with robust marketing tools, comprehensive CRM capabilities, and personalized support, Thryv may be the better choice.
- If you operate a home service business that requires advanced field service management tools, efficient scheduling, and dispatching features, Jobber could be more suitable.
Ultimately, both platforms offer powerful features designed to streamline business operations and enhance customer relationships. It’s advisable to take advantage of their free trials to experience firsthand which software aligns best with your business objectives.
