Introduction: Jobber vs ServiceTitan – Which CRM Software Fits Your Home Service Business?
If you’re running a home service business—maybe landscaping, HVAC, plumbing, or cleaning—you’ve probably heard about two big names: Jobber and ServiceTitan. These tools help you keep track of customers, book jobs, send out invoices, and even help your team stay organized in the field. But while both help you manage work, they aren’t the same. Choosing the right one depends on how big your business is and what you’re trying to get done.
Both Jobber and ServiceTitan are hugely popular in the home service space. These apps offer ways to connect with your customers, keep track of payments, and organize your day-to-day jobs from your phone or computer. But which one is right for you? Let’s take a closer look at both, so you can make the best choice for your team—and avoid wasting time and money.
Jobber: Easy to Use for Small Teams
Jobber was made for small to medium-sized service companies. Think one to five people working together, or even a solo owner-operator who wears many hats. Jobber gives you tools like job scheduling, quoting, invoicing, and a customer management system all in one easy-to-use app. It’s great for business owners who might not be tech experts but want something helpful and simple.
One thing a lot of people like about Jobber is how it looks and feels. The mobile app is clean, easy to understand, and it doesn’t overwhelm you with too many buttons or settings. You can set up jobs, send quotes, book new jobs online, and even track your team all from the app. And with features like custom text reminders and online payments, you’ll spend less time doing paperwork and more time getting jobs done.
ServiceTitan: Built for Larger, Growing Companies
ServiceTitan is a powerful tool for big teams with lots of moving parts—think dispatchers, sales staff, and techs in the field. If you’ve got a fleet of trucks, a busy office, and lots of data, ServiceTitan might be the better fit. It comes packed with tools that help big companies organize everything—from job booking to payroll to tracking where each lead came from.
However, because ServiceTitan does so much, it can feel like a lot. It’s not as easy to just pick up and figure out in one day. But once it’s set up and your team is trained, it can give owners and managers a lot of insight into how things are running. It shows exactly which jobs are bringing in money and which marketing campaigns are working. It even helps track truck routes and sales estimates so you can make smarter choices.
Pricing: How Much Will Each System Cost You?
Jobber makes it pretty easy to understand their prices. There are three plans: Basic, Essentials, and Max. The Basic plan starts at $59/month if you pay every year, while the Essentials plan is $149/month. If you’re looking for full features with more users, you’ll need to talk to their team about the Max plan, which includes some advanced reporting and API integrations. Each plan builds off the one below it, so you won’t miss out on key tools if you go with the simpler option.
On the other hand, ServiceTitan doesn’t list its pricing online. You’ll need to call their sales team to get a custom quote, depending on things like team size and features. That’s usually a sign that it’s more expensive—and it usually is. Some users say ServiceTitan can cost you several hundred dollars each month per user, especially if you have a larger team or want all the bells and whistles.
Set-Up and Learning Curve: Getting Started
With Jobber, it’s really simple to get started. They offer a 14-day free trial and don’t ask for a credit card upfront. Within a day, you could be adding jobs and sending invoices. The system is made for business owners who don’t have the time (or patience) to read a huge manual or take a lot of training time. You can drag and drop jobs, snap pictures on-site, and handle payments—all without needing to call in your IT guy.
ServiceTitan, on the other hand, takes longer to set up, and you’ll likely need someone from their team to guide you at the start. But that makes sense—it’s a deeper system that offers way more data controls and large-team support. It might take a few weeks (or more) to really get comfortable. The extra setup time might be worth it if you have a big shop, sales team, or need some custom integrations.
Mobile App and On-the-Go Features
Jobber shines in the mobile app department. Their mobile app works on both iOS and Android and is super handy for techs in the field. You can schedule work, send quotes, chat with the team, and take payments—all from your phone. The drag-and-drop calendar, mobile payment processing, and easy job notes make it perfect for people who aren’t tied to a desk.
ServiceTitan also offers a strong mobile app, but again, it’s built to support a larger system. It connects deeply with your office team, warehouse inventory, and even marketing efforts. If you’re a tech in the field, you can clock in and out, snap job photos, and send updates back in real-time. But keep in mind—it’s made for users who have been trained in the system, not brand-new workers who are just jumping in.
Marketing and Customer Communication
Jobber helps with customer communication by offering text notifications, online booking, review requests, and email reminders. If you’re using Jobber with YacDaddy, we can automatically turn your jobs into marketing posts that grab new customers. You can even track where each job came from—Facebook, Google, or your website—and know how well your marketing is doing.
ServiceTitan also gives users ways to chat with customers, track messages, and send review links. But it also goes further with advanced marketing options, like paid ad tracking, email campaigns, postcard mailouts, and pricing book management. You can even link your leads from ServiceTitan directly into YacDaddy to auto-publish job posts without needing to upload photos or data again.
Team Management and Scheduling
Jobber makes it easy to assign a job to your worker, change times, and see who is working where. You get tools like real-time dispatch, GPS tracking, and technician performance reports. You can make custom checklists and job forms, which help make sure your workers follow the same steps every time.
With ServiceTitan, you get all that and more. You can follow exact job costs, use smart dispatching based on location and skill, and even review how fast your techs finish jobs. If you have dozens or even hundreds of workers, ServiceTitan helps you organize it all and even see which team member brings in the most revenue.
Reporting and Business Insights
If you like looking at data to help make business decisions, both Jobber and ServiceTitan can help. Jobber has some built-in reporting across all its plans. On higher-tier plans, you’ll get advanced reporting such as cost per job, booking trends, and saved performance reports. It’s designed so small business owners can understand what’s working quickly.
ServiceTitan steps it up with their “Titan Intelligence” tools. These reports go deep into sales, profit, marketing, job efficiency, and even return on investment. If data is something you want to use every day, or if your business depends on hitting tight targets, ServiceTitan might give you the bigger picture you’re looking for.
Integration With YacDaddy
Both Jobber and ServiceTitan work smoothly with YacDaddy’s content engine. If you’re using Jobber, we can take your new jobs and fill out project data in the YacDaddy app for you. New lead forms—like from a website or ad page—can automatically trigger a YacDaddy alert and prefill a Jobber request. This way, you won’t miss a lead, and you can track revenue straight back to the source.
If you’re using ServiceTitan, we can pull in your job photos automatically using their API, so you don’t even have to upload them yourself. You can decide if you want the posts to go out automatically or wait to approve them. We also use ServiceTitan’s phone system to transcribe calls, turning your everyday questions into new blog posts and SEO-friendly content for your website.
Which One Should You Pick?
If you’re a smaller company with just a few workers—or even working solo—Jobber is the easier pick. It’s simple to learn, faster to set up, and doesn’t get in the way of your day. It also costs less, so it’s easier on your wallet if you’re just starting out. Plus, it still gives you all the tools you need: from scheduling to quoting to sending invoices.
But if you’re running a larger home service company, have many employees, or need deeper data, ServiceTitan delivers. It’s a big tool that covers almost every part of running a larger shop—from bookings to payroll to deep reporting. Just be prepared to spend more time (and money) getting it going.
Final Thoughts
Both Jobber and ServiceTitan are great tools—but for different types of businesses. If you want something simple, fast, and powerful enough to run your crew without extra confusion, Jobber is probably your best bet. If you’re managing a larger team, want strong reporting, marketing tools, and deep insights, ServiceTitan might be the better option—even if it’s a bit tougher to learn.
Whatever you choose, remember this: the right CRM software should make your life easier, not harder. And with a tool like YacDaddy working alongside these platforms, you can turn every finished job into money-making content that brings in your next lead. Whether it’s Google, Facebook, or your website, you’ll know where your jobs are coming from—and how to get even more.
