Introduction to Jobber and ServiceMonster
Home service businesses like window cleaning, carpet cleaning, and HVAC repair all need help keeping things organized. There’s a lot to keep track of — customers, jobs, payments, and schedules. That’s where CRMs (Customer Relationship Management software) come in. Two big names in this space are Jobber and ServiceMonster, and both are designed to help businesses stay on top of their daily tasks.
Even though both companies offer CRM tools for service-based businesses, they are built a bit differently and focus on particular types of industries. This article will take a deeper look at Jobber vs. ServiceMonster to help business owners figure out which tool might work better for how they operate. Whether you’re managing just a few technicians or overseeing crews across several job sites, finding software that makes your life easier is a big deal.
Jobber Overview
Jobber is a cleaning and field service software that helps small and medium service businesses stay organized. It works on the cloud, which means you can use it from your phone, tablet, or computer without installing anything. Whether you’re booking work orders, sending invoices, or chatting with your staff, Jobber is set up to handle it all in one spot.
Jobber focuses on home service companies like lawn care, HVAC repair, plumbing, and house cleaning. It helps business owners schedule jobs, talk to employees, keep track of money, and stay in touch with customers. With tools for online booking, customer follow-ups, and field staff coordination, it’s built to keep business moving from the office and from the field.
ServiceMonster Overview
ServiceMonster is another CRM software that helps service-based businesses organize their jobs, clients, and payments. While it offers similar features to Jobber, it has been especially popular with companies in the cleaning world—think carpet cleaning, pressure washing, and window washing. If you’re in one of these industries, ServiceMonster might feel more comfortable right away.
What stands out about ServiceMonster is that it gives business owners a lot of data and ways to learn about what’s working, from employee reports to customer trends. It also has marketing tools built in that can help you stay in touch with past customers through email and text campaigns. This helps bring jobs back again and again, which is perfect for cleaning businesses that rely on repeat customers.
Scheduling and Job Management
Jobber has a smart drag-and-drop calendar that makes scheduling easy. You can drag a job to any time or day and assign it to a specific team member. If your plumbing crew shows up late, you can reschedule them for another job just by dragging the block on the calendar. This kind of flexibility is nice for companies that work with same-day changes and appointments.
ServiceMonster also provides drag-and-drop scheduling and includes automated dispatching as well. This means you don’t always have to manually assign jobs to techs—ServiceMonster can match team members to jobs based on skill or location automatically. This smart scheduling may help bigger crews or companies working across different neighborhoods or zip codes.
Invoicing and Payments
Getting paid faster is a major goal for any business, and both Jobber and ServiceMonster make it easier. Jobber lets you send professional-looking invoices, accept credit card payments, and even offer financing to customers. The mobile app is helpful too—you can invoice customers right after the work is done, even before you leave the driveway.
ServiceMonster helps with invoicing too, including sales tax tracking and online payments. It has payment reminders so you can automatically follow up if someone hasn’t paid. Business owners who want a system that keeps money matters neat and simple will find both platforms helpful.
Customer Relationship Management
One of the big reasons companies use CRM software is to store customer info like names, service details, communication history, and even how much they’ve spent. Jobber includes built-in CRM tools that make it easy to keep track of customer data. You can even set up reminders to follow up with someone who hasn’t scheduled a regular yard service in a few weeks.
ServiceMonster focuses hard on customer management. It keeps detailed records of each client, including what services they’ve had, what notes your techs left, and what to remember for next time. It also has tools made for following up with past clients and reaching out during slow seasons.
Mobile App Features
Jobber offers a mobile app that works on both iPhones and Androids, letting business owners and field staff do everything on the go. You can update a job, send an invoice, or even check team schedules while standing outside a customer’s house. It also works even when you don’t have the best signal, which is helpful in remote areas.
ServiceMonster has a solid mobile app too, with access to job schedules, customer records, and the ability to update appointments on the fly. It’s great for techs who are always out in the field and need the info in their pocket, not back in the office.
Marketing Tools
Jobber has starting-level marketing features like automatic follow-ups, review requests, and email templates. These are helpful tools that can keep your customers thinking about you even after you’ve finished a job. There’s also a review tool to help your business gather more positive online reviews, which can boost trust with new leads.
ServiceMonster goes deeper when it comes to marketing. It helps you launch email and SMS campaigns from inside the app. These can be used to offer discounts during slow months or check in with customers who haven’t booked in a while. It also tracks how well each campaign did, so you can see what’s bringing in new jobs.
Integration with Other Tools
Jobber connects with tools that many businesses already use, like QuickBooks for accounting and Zapier if you want to build your own tools. It also has open APIs for companies that want to create more advanced custom features. For basic users, integrations allow fewer manual steps and more automation—for example, a new customer request can turn into a Jobber task without typing anything twice.
ServiceMonster is strong in this area too. It offers API access and connections to other programs, making it a developer-friendly choice. This is especially good for growing businesses that eventually want to build out custom tracking or customer flows. For those who want everything talked to each other—including websites and email campaigns—this can be golden.
Training and Customer Support
Learning software takes time, but both companies try to make it smooth. Jobber offers lots of help through webinars, videos, and support chats. There’s a 14-day free trial, which is great for test-driving all the features before you sign up. Jobber also doesn’t require long-term contracts, so you can cancel if it’s not a good fit.
ServiceMonster puts effort into onboarding, too. Their support includes 1-on-1 help when getting started, email tips, and a help library. Tools like live chat or help tickets are also available when something goes wrong. For businesses brand new to using CRM software, having strong training options makes a big difference.
Pricing and Value
Jobber’s prices start at $79/month and go up from there, depending on how many users and features you need. There are three main plans: Basic, Essentials, and MAX. The smaller plans get you up and running fast, and the higher tiers add deeper tools like team tracking, postcards, marketing, and reporting. Additional tools like proposal builders or service plans can be added at extra cost too.
ServiceMonster doesn’t list its prices publicly, but it offers different plans depending on business size. It includes similar features like job scheduling, marketing, and payments. If pricing is important, you may need to reach out to ServiceMonster directly to see if it fits your current size and budget.
YacDaddy Integrations with Both Platforms
Whether you’re using Jobber or ServiceMonster, YacDaddy has your back. If your business is already using one of these CRMs, YacDaddy can help you make the most out of your time and media. With our mobile app, we can pull in the job data from either system, so you don’t have to punch in details twice.
Plus, when you get new leads from your website or a Facebook ad, we can alert you through the YacDaddy app and even pre-fill the CRM with that information. You’ll see where new jobs are coming from — whether they booked from Google, called from a postcard, or messaged from Facebook. And with our call tracking reports, we help you know exactly what leads are turning into revenue.
Final Thoughts: Which One Is Right for You?
Both Jobber and ServiceMonster provide solid CRM tools for service businesses. If you’re managing a carpet cleaning company or doing lots of power washing, ServiceMonster may feel more tailored to your needs. It’s built around repeat services and long-term customer records, and its marketing tools are solid.
If your business is more general or includes lawn care, HVAC, or handyman services, Jobber might be the better route. It’s polished, user-friendly, and comes packed with features across each plan level. It may cost more than others, but many companies feel that it’s worth it.
In the end, the best choice depends on your industry, team size, and what features you really care about. Both Jobber and ServiceMonster help you get organized, build stronger customer relationships, and grow your business with less stress. Whatever you choose, make sure
