| Criteria | Service Autopilot | ServiceTitan |
|---|---|---|
| Company Overview |
Name: Service Autopilot Website: serviceautopilot.com Service Autopilot is a comprehensive software solution designed for service business automation, enabling users to streamline operations, enhance productivity, and drive business growth. |
Name: ServiceTitan Website: servicetitan.com ServiceTitan is a comprehensive software platform designed for field service businesses across various industries, aiming to improve field service management and customer engagement. |
| Core Offering | Comprehensive business management software tailored for service-based industries to automate and streamline operations. | Comprehensive software platform for field service businesses to enhance field service management and customer experience. |
| Key Features |
– Scheduling and Routing – Instant Invoicing – Financial Tracking – Client and Property Organization – Field Worker Connectivity – Job Documentation – Automations |
– Field Service Management – Customer Experience Software – Sales and Marketing Tools – Commercial Services Features – Integration Capabilities – Onboarding and Support – Data Intelligence and Analytics – Industry-Specific Solutions |
| Target Audience | Service-based businesses within various industries seeking to enhance operational efficiency. | Field service businesses across various industries such as HVAC, plumbing, electrical, pest control, landscaping, and more. |
| Pricing Plans |
1. Startup Plan – Basic scheduling and invoicing – Client and lead management – Expense tracking 2. Pro Plan 3. Pro Plus Plan 4. Elite Plan | Pricing details are customizable and not specified on the website. Prospective customers are encouraged to contact ServiceTitan directly for detailed pricing and package options. |
| Integration with YacDaddy |
Information on integration with YacDaddy is not specified. |
ServiceTitan integrates with YacDaddy in multiple ways: – New website or Facebook leads prefill information as booking requests in ServiceTitan. – Jobs completed automatically include photos via ServiceTitan’s photo API. – Automated job postings from ServiceTitan data through YacDaddy app. – Integration with ServiceTitan’s phone system to transcribe calls and automatically post FAQ and blog content for SEO. |
| Our Take | Service Autopilot offers a robust set of features suitable for service-based businesses looking to automate and scale their operations. Its tiered pricing plans provide options for businesses of various sizes and needs. | ServiceTitan is a powerful CRM platform ideal for large companies with multiple employees, inventory management, and advanced marketing tracking. While it may not be beginner-friendly for small businesses with fewer than 5 employees due to its complexity, it offers extensive features for larger operations. The integration capabilities with YacDaddy enhance its functionality by streamlining lead management and content creation. |
| Contact Information |
Phone: 972-728-4040 Website: serviceautopilot.com |
Phone: (855) 899-0970 Website: servicetitan.com |
Service Autopilot vs ServiceTitan: Which CRM Fits Your Service Business?
When you run a service business—lawn care, HVAC, plumbing, or cleaning—you need software that helps you keep everything neat and organized. Two big names that come up often are Service Autopilot and ServiceTitan. These are CRM 43 systems, meaning they offer tools that help you with customers, scheduling, billing, and more. But just because they both serve service businesses doesn’t mean they’re the same.
If you’ve ever wanted to know the differences between the two, you’re in the right place. This article breaks down what makes each software tool helpful, how they compare, and which businesses they work best for. Whether you’ve got a small team or a big one, this guide will help you make a smart choice.
What Is Service Autopilot?
Service Autopilot is a software system made for businesses that go out to customers’ homes or properties to do jobs. Think lawn care, pest control, snow removal, pool services, or regular house cleaning. It helps you keep track of everything your company does—from setting up jobs and managing workers, to sending bills and taking payments.
One of the best parts of Service Autopilot is how easy it is to schedule jobs. You can use one-click features to fill your workers’ days and make routes that save time. It also helps you keep notes, photos, and job details all in one place, so everything is there when you need it.
What Is ServiceTitan?
ServiceTitan is a huge software platform built mainly for home service businesses that have lots of team members and jobs. Businesses like HVAC repair companies, plumbing services, and electricians use it to stay organized and keep track of everything. It’s not just a CRM—it’s like an all-in-one platform made to handle nearly every piece of your business.
ServiceTitan offers more advanced tools like job costing, payroll management, inventory tools, fleet tracking, and even marketing. It’s very strong and full of useful tools, but it might feel a bit overwhelming if you only have a small team or if you’re just starting out.
User Experience: Which One Feels Easier?
Service Autopilot is often praised for being friendly to smaller teams. It offers a mobile app that lets people in the field clock in, take notes, finish jobs, and add payments. The layout makes it simple to schedule jobs, send invoices, and look up client jobs without too much clicking or digging around.
ServiceTitan, on the other hand, is built to manage bigger businesses. It comes with a lot of features, which can confuse folks who are new to CRMs. For companies with more than five team members and office staff to handle systems, this can be great. But solo owners and very small teams might find it takes a lot of training to feel comfortable with it.
Automation Features: Helping You Do Less Repeating
Service Autopilot helps take care of those things you do over and over. It can automatically send reminders, follow up with customers, and create reports. You can even build workflows that send emails or start tasks at certain times or when something happens, like finishing a job.
ServiceTitan also has smart automation tools but takes it a step deeper. For example, if someone books an appointment, the system can automatically choose the right technician based on skills and schedule. It can follow up with customers, give a
