Dialpad vs RingCentral: Which Business Communication Tool is Right for You?
When it comes to business phone systems, two big names you might hear about are Dialpad and RingCentral. Both companies help teams talk, meet, and send messages, but they offer different tools and features that may work better depending on what your business needs.
These platforms are used by thousands of companies because they make it easier to keep in touch with customers and teams. Whether you’re talking on the phone, having a video meeting, or sending a quick message, services like Dialpad and RingCentral help everything stay organized. Let’s look deeper at each one so you can pick the right tool for your team.
About Dialpad: Tools Made with AI to Help Your Team Work Smarter
Dialpad is a cloud-based phone system that combines voice, video, and messaging into one app. One cool thing about Dialpad is how it uses AI (artificial intelligence). This means it can listen to your calls, write notes, and even show you what was talked about afterward. It’s like having a smart assistant helping you behind the scenes.
With Dialpad, you can make voice calls, start video meetings, and chat with your team all from your phone or computer. You get features like voicemail, call recording, and real-time call transcriptions. Businesses like Dialpad because it works well on both mobile and desktop. Plus, it connects with many apps most companies already use, like Google, Microsoft, Salesforce, and Slack.
What Makes Dialpad Different?
One thing that sets Dialpad apart is how it helps sales and support teams. There are special tools like Dialpad Sell and Dialpad Support. Dialpad Sell helps sales reps know what to say while they’re on a call, and it shows them helpful tips using AI. Dialpad Support is made to help customer service teams answer questions faster and more easily.
Many businesses in retail, real estate, education, and even healthcare use Dialpad to keep track of customer chats and calls. They like the reporting tools and the way Dialpad helps them train employees faster. For example, a company called Custom Ink was able to work 20% faster after switching their phone system to Dialpad.
About RingCentral: A Communication System with More Options for Bigger Teams
RingCentral is another cloud-based tool for calling, video, and messaging. Like Dialpad, everything is in one app so people don’t have to keep switching between programs. It’s made for teams of all sizes but has more advanced tools that might work better for medium to large businesses.
RingCentral offers phone calls with voice mail, call forwarding, and automatic transcriptions. You can hold video calls with up to 500 people, send messages to your team, and even broadcast webinars to folks outside your company. It also offers customer contact center tools, like advanced call routing, IVR (press-one menus), and tools to help manage a support team well.
What Makes RingCentral Stand Out?
RingCentral has been around for a long time and is known for being very dependable. It has more features built in for contact centers than some other platforms. If your team gets a lot of customer calls, RingCentral can help track those calls, record them, and let managers listen back to check quality.
It also helps with team messaging. You can share files with coworkers, start quick video meetings, or leave voice messages directly in the chat. The mobile app works on both Android and iPhones, and there’s a desktop version too. RingCentral also gives you control over call settings like forwarding and call recording, which makes it easier to manage calls when you’re away from your desk.
AI Features: Dialpad Leads in Smart Tools While RingCentral Focuses on Stability
Dialpad’s biggest strength is its smart AI tools. It not only writes notes for you after calls, it can point out when a customer asked a question and tell you how your staff answered. This helps you improve conversations next time. Dialpad users also get automatic action plans from phone calls so nothing gets forgotten.
RingCentral has some AI features too, like voicemail transcription and smart call routing, but Dialpad’s AI goes deeper. Dialpad can recognize voice patterns and help sales reps with coaching while they’re on the call. If AI tools are very important to your workflow, Dialpad might wind up being a better fit.
However, what RingCentral lacks in AI features, it makes up for in dependability and strength in contact center management. It’s built to handle lots of users and thousands of calls at once.
Integrations and Compatibility: Both Work with Popular Tools
Both Dialpad and RingCentral connect well with other software. Dialpad offers over 70 integrations, including Google Workspace, Microsoft 365, Salesforce, Slack, Zendesk, and Zoom. If your team already uses tools like these, Dialpad can fit in smoothly.
RingCentral has strong integration tools too. It works with major CRM tools like Salesforce and Zendesk. Plus, RingCentral offers API access, so developers can build connections to almost any app you already use.
If you need to connect your phone system to other tools your team already uses, both platforms can help. Dialpad keeps its tools simple, while RingCentral pushes more power into managing call flows and settings.
Pricing and Plans: Comparing the Costs of Dialpad and RingCentral
Dialpad offers three main plans: Standard, Pro, and Enterprise. You need to contact sales to find out the cost, which means custom pricing based on your team size and needs. Even the lowest plan includes voice calling, video meetings, and messaging. With more expensive plans, you get better insights, AI features, and custom integrations.
RingCentral shows its prices right on the website. Plans start at $19.99 per user/month (billed yearly) for the Essentials plan. That plan comes with unlimited calls in the U.S. and Canada and team messaging. As plans go higher, you add extra tools like more video participants, call recording, and better reporting.
Both services give good value for your money, but RingCentral gives more details upfront about the cost. Dialpad’s prices depend more on how many people are using the service and what features you choose.
Customer Support: Help When You Need It
Both companies provide strong customer service. Dialpad gives 24/7 support and has a help center, blogs, and something called Dialpad University where you can learn how to use the software better. There’s even a referral program for happy customers to share the service.
RingCentral also has many ways to get support. You can call, visit the support site, or check out webinars and training materials. They’re well known for helping businesses that have complex systems and need extra help managing calls and settings.
In both cases, customer service is included with the product at no extra charge, especially if you pick the mid-level or higher packages.
YacDaddy Works with Both Dialpad and RingCentral
Here at YacDaddy, we help home service contractors turn their phone calls into revenue by turning conversations into marketing content. We’re partners with both Dialpad and RingCentral, and we like how we can integrate with both systems.
With Dialpad, we can track calls, send SMS review requests, and post customer photos using your business phone number. We also use the call transcripts to understand what customers are asking so we can write SEO content for your website, Google Business Profile, Facebook, and Instagram.
We do the same thing with RingCentral. If a customer calls your RingCentral number, we can tag that lead, track how much money came from it, and post your best work online. Whether you’re using Dialpad or RingCentral, our mobile app helps you bring in more money by doing more with every call.
Conclusion: Which One Is Right for Your Business?
So, which phone and messaging tool should you choose? If you want smarter tools powered by AI and easy-to-use features, Dialpad may be the best choice for your team. It’s great for sales and customer service teams looking to improve calls and respond faster.
If you have a larger team or want more advanced features like webinars and deep control over phone routing and call groups, RingCentral might be the better fit. It’s stronger when it comes to managing complex call centers and bigger teams.
No matter which platform you choose, both Dialpad and RingCentral help businesses grow by making communication smoother. And when you pair that with YacDaddy, you can turn every call into a chance to get more reviews, post more photos, and attract more business from your own website.
Download the free YacDaddy app today and see how your communication tool—whether it’s Dialpad or RingCentral—can work even harder for you!
