My Service Robot vs FieldPulse

Introduction to My Service Robot and FieldPulse

When it comes to growing a home service business, having the right tools can make everyday tasks a whole lot easier. Two top tools used by service companies are My Service Robot and FieldPulse. Both are designed to help with things like following up on leads, scheduling jobs, keeping track of customers, and making sure your team knows what they’re doing.

My Service Robot and FieldPulse are what we call “partner vs partner” platforms. That means they each offer strong features and can work with other tools like YacDaddy to help your business grow. While they both aim to help service businesses, they do it in different ways. Knowing which one is best for your company starts with understanding how they work.

In this article, we explore My Service Robot and FieldPulse, comparing their tools, how they help keep you organized, how they improve team communication, and more. Whether you’re just starting out or you’ve been in the business for years, this will help you pick the best system for your needs.

Overview of My Service Robot

My Service Robot is built for businesses that want strong marketing and communication tools all under one roof. It combines sales tools, employee training, customer communication, and automation to make running your business smoother. It’s powered by a system called HighLevel. That means it has a really strong focus on marketing, like texting customers, sending newsletters, and asking for reviews without you having to remember to do it.

One thing people really like about My Service Robot is that it keeps all your data in one place. Messages, voicemails, emails, customer notes—everything ends up in one inbox. There’s even a drag-and-drop sales pipeline so you can track each customer from start to finish. If you have a team that needs training too, there’s a built-in learning platform, so new employees can start learning right away.

The pricing is simple: everything is $297 a month, no matter which version you pick. Each version comes with everything My Service Robot offers, but fancier ones include extra training and lead generation courses to help you get more customers.

Overview of FieldPulse

Now let’s talk about FieldPulse. FieldPulse is more focused on managing jobs in the field and making sure each person on your team knows where to go and what to do. FieldPulse has strong scheduling tools, invoicing, and job tracking features. It’s a system that helps you keep up with what’s happening during the day, especially if you have multiple crews handling jobs in different locations.

FieldPulse also helps track your team’s time, making it easy to see when someone clocks in and out. If you’re trying to better understand where your money is going or how much you made this week, FieldPulse gives you reports to track that. There’s a customer portal, too, where customers can log in to see the status of their job, check invoices, and even ask questions without calling in.

The pricing for FieldPulse isn’t listed on the website. You’ll need to contact them for that. They do give you multiple plan options depending on how big your team is or what tools you need.

Sales and Follow-Up Tools

One main difference between the two systems is how they handle leads and follow-up. My Service Robot is all in on making sure no sale is missed. You can set up emails, text messages, and even voicemails to go out to potential customers automatically. The system reminds you when you need to follow up, and it can even do it for you. After a job is done, it also asks the customer for a review and tries to get referrals.

FieldPulse isn’t built with as heavy a focus on sales outreach, but it does have ways to help you manage customers and keep things moving. You can set automated reminders and follow-ups, though the built-in tools aren’t quite as advanced in running full marketing campaigns. If you already have a steady stream of customers and just need help managing them, FieldPulse might be enough.

For businesses looking to grow their customer base with texts, emails, and campaign tools, My Service Robot is stronger. But for managing jobs and tracking activity, FieldPulse still holds its ground.

Team and Employee Tools

My Service Robot does more than just help with customers—it also helps your team. It has a full learning platform built in, allowing new hires to get trained without anyone having to sit down with them for hours. You can onboard new team members with training videos, how-to guides, and even progress tracking. Plus, the system helps with employee retention by making it easier for workers to get answers and improve their skills.

FieldPulse also helps manage employees, especially when they’re out in the field. The time tracking tool lets techs check in and out of jobs. Field managers can assign jobs from the app and view updates in real-time. It doesn’t have the same deep training tools built in, but it’s great for dispatching crews and checking progress.

If your business is focused on growing a strong workforce with clear onboarding and training, My Service Robot may be the better fit. But if your team is always on the move and needs help staying organized during their day, FieldPulse shines there.

Scheduling and Job Management

FieldPulse does a great job when it comes to scheduling. With a drag-and-drop calendar, it’s easy to move jobs around and assign techs. You can even schedule repeat jobs for regular customers, cutting down on the time you would spend re-entering details. The mobile app shows your team where they’re going next, what they need to do there, and any notes about the customer.

My Service Robot has some scheduling features too, but they are more basic. You can set reminders and appointments, but the tools are not as handy when it comes to dispatching crews or managing routes. If you do most of your work in the office, the tools might be enough. But if you’re constantly managing field workers, you may want the tools FieldPulse has.

Both systems offer some kind of scheduling, but FieldPulse is designed more around managing a moving team, while My Service Robot leans toward managing leads and customer contact.

Marketing Tools

This is where My Service Robot really stands out. You can plan and send out mass texts and emails, create newsletters, and run social media content all from the same place. There are even email templates you can build that look professional and catch people’s attention. It gives your business a strong online voice without needing complicated tools.

FieldPulse doesn’t focus much on marketing. It may offer some email and phone communication tools, but not the deep level of campaigns My Service Robot has. That means if marketing is high on your list, you may want to consider My Service Robot, especially since it also gives training courses for getting more leads online.

For businesses that want to stay in customers’ minds using content and messages, My Service Robot has more options ready to go.

Custom Reports and Dashboards

Tracking how your business is doing is important. My Service Robot gives you multiple dashboards to see what’s happening across sales, marketing, and communication. You can even build your own dashboards based on the things you care about most. Whether it’s new leads in the last 30 days or how each employee is doing, the metrics are easy to follow.

FieldPulse also gives you dashboards and reports. But they are more job-focused—like tracking how many jobs were finished, how much was billed, and how long techs spent at each job. These are great tools if you need to keep up with job performance and time tracking.

If you’re mainly looking to understand your marketing and customer funnel, My Service Robot gives you better tools. But if you’re trying to measure operational output like how fast jobs are getting done, FieldPulse might be what you need.

Integration with YacDaddy

YacDaddy integrates with both My Service Robot and FieldPulse. That means no matter which one you use, you can plug it into your YacDaddy app and get real results from your data. With My Service Robot, YacDaddy can pull CRM data like call transcripts and job notes to create new blog content, landing pages, and marketing posts. The photos you take can go straight into YacDaddy for content-ready formatting.

For FieldPulse, YacDaddy can upload photos taken in the app directly into your job files. While FieldPulse doesn’t allow every kind of integration we’d like yet—like with their Engage platform for messaging—we’re working with them to make that happen. But for now, you can still use FieldPulse job data to autofill posts, which saves a good chunk of time.

No matter which platform you go with, YacDaddy helps you get more mileage out of your work by turning it into content that drives new business.

Final Thoughts

Both My Service Robot and FieldPulse bring powerful tools to service businesses. My Service Robot puts a lot of focus on marketing, messages, and team training. It’s a strong pick if you want to take control of your customer communication, boost reviews, and grow your brand. On the other hand, FieldPulse is all about job flow—from scheduling to invoicing to team communication. It helps keep your operations steady and your team on the right path.

If you’re looking to scale your sales, handle more leads, and improve your brand visibility, My Service Robot is probably the one for you. But if you need a dependable field service manager with smart job tracking and scheduling, FieldPulse may be the better option.

Whichever you choose, both tools are compatible with YacDaddy, helping you turn your photos and job data into content that brings in more customers. It’s all about finding the right match for how your business runs today—and how you want it to grow tomorrow.