Autopilot vs ServiceTitan

Autopilot vs ServiceTitan: Two CRM 43 Titans for Home Service Professionals

Understanding which platform works best for your home service business is important when picking between Autopilot and ServiceTitan. Both tools are part of the CRM 43 group, which means they help companies manage customers and jobs from one place. These platforms offer tools that can help with scheduling, customer communication, billing, and marketing. While they may sound similar, the kind of business you run—and how big it is—can make a big difference in which platform is right for you.

Autopilot and ServiceTitan both help home services businesses, but in different ways. ServiceTitan works better for large companies with a lot of crews, complex processes, and big budgets. On the other hand, Autopilot stands out for small and medium-sized companies, especially in junk removal, thanks to its easy-to-use features and fast-growing updates. Let’s take a closer look at each one and how they help you manage your business.

Autopilot: Made for Junk Removal Pros by a Junk Removal Pro

Autopilot was built with one specific type of business in mind: junk removal. It was created by Andrew Thompson, who actually comes from the junk removal industry. That means it includes many tools and features that other bigger platforms often miss. Instead of trying to serve many industries at once, Autopilot is focused on doing one thing really well—helping junk removal pros run their business with less hassle and more control.

Using Autopilot, you can keep track of leads, send invoices, schedule pickups, and store customer info in one app. It also has a built-in phone system, so you don’t need to switch between apps to talk to your customers. It even tracks calls and turns spoken conversations into text, which is great for training your team or checking on customer questions later. Plus, you can even book jobs right through the phone calls themselves!

Simple Yet Powerful Business Tools on Autopilot

Autopilot makes business tasks feel simpler. Whether you’re handling a new lead, sending an invoice, or getting tips for your crew, it’s all in one dashboard. Autopilot’s calendar-based scheduling tool helps you manage your team and stay on time. No more calling back and forth trying to schedule jobs—this platform lets customers book online through their phones or computers.

Invoicing and estimates are also built into Autopilot. You can send out quotes fast and let customers know how much their job will cost upfront. After the job is complete, you can easily send an invoice, collect payment, and move on to the next task. It even includes a way for customers to leave tips for your crew if they’re happy with the job. All of these tools are designed to keep your company moving with fewer interruptions.

Marketing Features That Help Get More Jobs

While Autopilot was made for junk removal, its tools for marketing go far beyond. You can send email or text message blasts to your entire customer list in seconds. Say you’re running a discount for spring cleanups—you can quickly send an SMS to your past customers and let them know. Autopilot also lets you record voicemails and send them automatically to your customers. Need something more personal? You can even send postcard mailers with one tap.

Autopilot’s marketing “sequences” allow you to set up follow-up messages after jobs. This can help you get more reviews and stay in the minds of your customers. Happy customers often mean repeat business and referrals. And with every job you complete, Autopilot tracks those actions so you can look back later and see how much money came from which customers or campaigns.

Automation and Customer Communication Within Autopilot

When you’re running crews all day, it’s easy to forget to follow up or send reminders. Autopilot takes care of this for you. Using automated messages—through email, text, or phone—it keeps your customers in the loop. Whether it’s reminding them about a pickup or asking for a review, the tool does the work for you.

It also has a built-in chat and phone system so you can talk to customers without needing a second app. When customers call you, the system can automatically classify the call and send them information or let you book the job—right from that conversation. It records and transcribes those calls too, which lets you check how well your team talks to customers and helps protect against any disagreements later.

ServiceTitan: Built for Big Crews and Bigger Businesses

ServiceTitan is packed with tools meant for large service teams, especially in industries like HVAC, plumbing, and electric work. This software is so detailed that it can manage everything from payroll to truck fleets. It’s built more like a huge platform than a simple app. And for bigger businesses that need that kind of detail—it’s a great choice.

The platform also includes many smart features like sales tracking, field worker apps, and job costing tools. It allows companies to see exactly where their money is going on each job. It has software for everything from taking calls to tracking inventory in trucks to managing service agreements with long-term clients. That means if you’re running a business with multiple crews, dispatchers, tech support, and office workers, ServiceTitan helps keep everyone on the same page.

How ServiceTitan Helps You Run a Team

If you’ve got five or more employees, you know how fast things can get out of hand. ServiceTitan helps by offering tools made for scheduling many crews, tracking who’s doing what, and reporting on their progress. With built-in dispatch systems